Frequently asked questions

If you have a question that is not answered here, please contact us


Can I use Mockupduck on my phone?

Yes! Mockupduck has been designed to provide the same great experience and features on your mobile device, tablet, laptop or desktop computer.

Do I need to download an app to use Mockupduck?

No, you not need to download anything to use Mockupduck. Sign in to use Mockupduck in your browser on any device.

Will there be new templates added to the mockup library?

We are working to add more templates on a regular basis. Expect to see new platforms added, new styles such as "Dark Mode" and new mockup types such as Posts and Stories.

How do I remove watermarks on my mockups?

To instantly remove watermarks from your mockups, please upgrade your account. You can upgrade your account at any time, and you will keep every mockup you have created during your free trial.

Are my mockups and campaigns private?

Yes, we take your privacy very seriously. Only you have access to your mockups.


How many mockups can I create?

As many as you need! There are no restrictions to the number of mockups, campaigns or brands that you can create.

What sizes can I download my mockups?

You can download your mockups at Standard and High Resolution (2x/Retina).

Can I download my mockups at an even higher resolution?

If you need your mockups at an even high resolution, please contact us.

What file format can I download my mockups?

Mockups are exported in PNG image format.

What file formats can I upload my images?

You can upload your profile photos, cover photos and more in PNG, JPG, WebP or GIF.

Pricing & Billing

What new templates are coming soon?

We plan to add new templates for Instagram, YouTube, Threads, X (Twitter), WhatsApp and more.

Can I request a new template?

Yes, please email us and let us know which templates or features you'd like to see and we will do our best to add them as soon as possible.

What if I have more questions?

Send us an email at [email protected] and we'll be happy to help!

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