Frequently asked questions

If you have a question that is not answered here, please contact us


Can I use Mockupduck on my phone?

Yes! Mockupduck has been designed to provide the same great experience and features on your mobile device, tablet, laptop or desktop computer.

Do I need to download an app to use Mockupduck?

No, you not need to download anything to use Mockupduck. Simply go to and click Sign in to use Mockupduck in your browser on any device.

Will there be new templates added to the mockup library?

We are working to add more templates on a regular basis. Expect to see new platforms added, new styles such as "Dark Mode" and new mockup types such as Posts and Stories.

How do I remove watermarks on my mockups?

To instantly remove watermarks from your mockups, please upgrade your account. You can upgrade your account at any time, and you will keep every mockup you have created during your free trial.

Are my mockups and campaigns private?

Yes, we take your privacy very seriously. Only you have access to your mockups.

Mockup Builder

How many mockups can I create?

As many as you need! There are no restrictions to the number of mockups, campaigns or brands that you can create.

What sizes can I download my mockups?

You can download your mockups at Standard and High Resolution (2x/Retina).

Can I download my mockups at an even higher resolution?

If you need your mockups at an even high resolution, please contact us.

What file format can I download my mockups?

Mockups are exported in PNG image format.

What file formats can I upload my images?

You can upload your profile photos, cover photos and more in PNG, JPG, WebP or GIF.

Pricing & Billing

How does the free trial work?

Get started for free by signing up our free trial, which offers limited features and watermarked mockups. If you chose to upgrade, you will keep every mockup you have created during your free trial.

Do I need a credit card to sign up?

You do not need a credit card to sign up for our free trial. If you would like access to all of our features, you can upgrade your account at any time.

Can I create multiple accounts for my team?

Team accounts are coming later this year! You'll be able to easily collaborate and share your mockups with your team at the same great price. Ideal for small marketing teams and agencies.

I canceled my paid plan. Can I get it back?

Yes — if you cancel your subscription, you will be downgraded to the free trial. You can upgrade again at any time to regain unlimited access to all of our templates and features.

Can I cancel my subscription?

You can cancel your subscription at any time from your account billing page, or you can email us at [email protected], and we can assist you directly.

If my credit card expires, can I update my payment details?

Yes, you can manage your payment details at any time from your account billing page.

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